About Development – Tbilisi Public Service Hall
The largest public service hall in Georgia officially opened in Tbilisi on 21 September 2012.
Designed by the Italian architect Massimiliano Fuksas it is a stunning example of contemporary architecture in Georgia.
The concept of the Public Service Hall is a Georgian innovation that has attracted much interest from other countries and Public Service Award from the United Nations.
Tagged ‘Everything in One Space’, Public Service Halls are essentially one-stop-shops delivering key services, such as public access to public records, issuing of passports and IDs and business registration.
Because services are housed in one building there is no longer a need to visit different governmental offices, saving time and expense.
In addition to public services the new Tbilisi Public Service Hall also houses branches of private sector companies, including banks, insurance companies, and law and consulting firms. It is also equipped with a drive-thru window (Just Drive), where customers can retrieve documents they’ve already ordered or submit applications.
The open space interiors, comfortable waiting areas and a children’s corner, combined with qualified, competent and friendly staff highlights the emphasis that has been placed on a customer-friendly environment and service.
“We’re thinking of the public service sector as a customer service enterprise,” said Givi Chanukvadze, who manages the new Public Service Hall in Tbilisi. “It’s a new idea—training public servants to be smiley, helpful, like they would be if you walked into a store.”