About Development – Congratulations Georgia!
Two Georgian initiatives were awarded prestigious United Nations Public Service Awards at a ceremony held in New York in June 2012.
The Ministry of Justice was given an award in the category of “Improving the Delivery of Public Services” for its public service halls, and the Civil Service Bureau won an award in the category “Preventing and Combating Corruption in the Public Service” for its online government procurement system.
The United Nations Public Service Award is the most prestigious international recognition of excellence in public service. It rewards the creative achievements and contributions of public service institutions that lead to a more effective and responsive public administration in countries worldwide.
Georgia’s recent innovations in the Public Service Sector are unprecedented in this part of the world, and both its progress in modernization and democratization are sources of inspiration for other developing countries from India to Belarus. In recent months, delegations from Kyrgystan, Kazakhstan and Ukraine have visited Georgia’s new Public Service Halls with the hope of instituting a version of them in their home countries.
The public service hall model has received considerable international acclaim and its recognition by the UN is a remarkable highlight in the country’s efforts to foster better governanace and transparency.
The largest public service hall in Georgia is nearing completion in Tbilisi and is expected to open in September 2012.
Designed by the Italian architect Massimiliano Fuksas it is a stunning example of modern architecture in Georgia.
In addition to public services the new Tbilisi Public Service Hall will also house branches of private sector companies, including banks, insurance companies, and law and consulting firms. It will also be equipped with a drive-thru window, where customers can retrieve documents they’ve already ordered or submit applications.
“We’re thinking of the public service sector as a customer service enterprise,” said Givi Chanukvadze, who will manage the new Public Service Hall in Tbilisi. “It’s a new idea—training public servants to be smiley, helpful, like they would be if you walked into a store.”
Georgia About featured Public Service Halls in a recent post. See more pictures and find out more here: “Everything in One Space”.
Georgia About congratulates Georgia on the United Nations Awards and for its remarkable vision and achievements in the delivery of public services.