About Reform – ‘Everything In One Space’

The introduction of Public Service Halls throughout Georgia is one of many important reforms that are improving the lives of its citizens.

Public Service Hall in Mestia

What are Public Service Halls?

Tagged ‘Everything in One Space’, Public Service Halls are essentially one-stop-shops delivering key services, such as public access to public records, issuing of passports and IDs and business registration.

Because services are housed in one building there is no longer a need to visit different governmental offices.

This can save a huge amount of time and cost.

Each Public Service Hall houses the functions of:

Civil Registry Agency

National Agency of Public Registry

National Archives of Georgia

National Bureau of Enforcement

Notary Chamber of Georgia.

The first Public Service Hall in Georgia was opened at the end of May 2011 in Batumi. Since then, further Public Service Halls have opened in Kutaisi, Rustavi, Mestia, Ozurgeti and Gurjaani. A construction program is underway to introduce Halls in other town and cities throughout Georgia.

Emphasis on Customer Service

Each Service Hall includes self-service, quick and long services areas.

In the self-service area customers can, for example,  search for property and business information, take a biometric photo for a passport and even withdraw money from an ATM.

The quick-service area is for those services, not requiring more than 5 minutes. This can include the collection of passports, ID cards and documents certified by Apostille.

The long-service area is for services that take longer than 5 minutes. For example: an application for a passport, registration of enforcement documents and documents related to property or company registration.

The open space interiors, comfortable waiting areas and a children’s corner, combined with qualified, competent and friendly staff highlights the emphasis that has been placed on a customer-friendly environment and service.

The Best of the Best

The introduction of Public Service Halls is an example of how Georgia is taking the best of the best ideas in the delivery of public services to improve the lives of its citizens. High quality service and customer friendly environment combined with stunning modern architecture make these Halls a model of public service excellence.

Georgia’s reforms to public services have gained international recognition. On June 26 2012, in New York, Georgia’s Ministry of Justice received an United Nations Organization award for Improvement of Public Services. Georgia is the first country not only within the region but in the whole post soviet space which has gained such recognition.

Photo Gallery of Several Public Service Halls Under Construction

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Comments
19 Responses to “About Reform – ‘Everything In One Space’”
  1. Chancy and Mumsy says:

    These buildings are just amazing! We need some government offices like that around here. We have to go here and there sometimes going several miles to get some things done. It would be nice to have places such as these. Hugs

  2. Shary Hover says:

    I love the concept of a full service government office and also the implementation. Those buildings are so interesting, beautiful and unique. Applause!

    • The buildings are quite stunning but are also very practical. A lot of thought has gone into the design of the interiors to ensure a spacious and user friendly environment.

  3. I love this idea! We totally need to do that here!

  4. Those buildings are so futuristic compared to others you and Bassa share from your neighbourhood!

    • The architecture is very modern. Tbilisi is a great example of stunning new buildings and structures sitting next to traditional architecture. I think it works well. Also, a lot of effort is being spent on restoring historical buildings and streets here in Tbilisi so we have the best of both worlds.

  5. What a country… so much is so historical yet other parts are so far into the future that it is stunning…. amazing! :)

    • Whilst Georgia has retained its unique culture it is also enriching its culture with modern architecture and state of the art technology and service delivery that is improving the lives of its citizens.

  6. Jodi Stone says:

    Oh if only other countries could work on this. I don’t understand with all the technology at our fingertips why certain services continue to be over-whelming. We could all take a lesson from Georgia!

  7. Anne Alias says:

    Wow, what’s really struck me about Georgia from this blog is the architecture! It’s amazing! And those proposed buildings follow suit. It’s really making me want to travel to Georgia!

  8. Lisa says:

    This is great! The concept is very logical, and the architecture just blows me away. I don’t think I’m the only American who dreads visiting public service places because there’s so much red tape :) This idea sounds like a real problem-solver.

  9. Bongo says:

    Amazing concept and amazing architecture. Thanks for all the photos.

  10. Menu Voyage says:

    What I like about Georgia, among other things, is their love for art and fine architecture. Before they started building those great modern wonders, I remember looking at details such as downspouts, the foot of columns on Rustaveli, the small detail work that they are so good at and that you see everywhere. It is as intricate as the language, as fine as their way of thinking, and as stunning as my Georgian grammar book…. Yet, it is as simple as their food..clean lines, and frank statements. Those new buildings are not shocking either, even around Narikala. For some reason I still can’t explain, the Peace Bridge fits perfectly with the Old Town, like all the contrasts you see in this wonderful country. It keeps me coming back.

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