About Reform – ‘Everything In One Space’
The introduction of Public Service Halls throughout Georgia is one of many important reforms that are improving the lives of its citizens.
Public Service Hall in Mestia
What are Public Service Halls?
Tagged ‘Everything in One Space’, Public Service Halls are essentially one-stop-shops delivering key services, such as public access to public records, issuing of passports and IDs and business registration.
Because services are housed in one building there is no longer a need to visit different governmental offices.
This can save a huge amount of time and cost.
Each Public Service Hall houses the functions of:
Civil Registry Agency
National Agency of Public Registry
National Archives of Georgia
National Bureau of Enforcement
Notary Chamber of Georgia.
The first Public Service Hall in Georgia was opened at the end of May 2011 in Batumi. Since then, further Public Service Halls have opened in Kutaisi, Rustavi, Mestia, Ozurgeti and Gurjaani. A construction program is underway to introduce Halls in other town and cities throughout Georgia.
Emphasis on Customer Service
Each Service Hall includes self-service, quick and long services areas.
In the self-service area customers can, for example, search for property and business information, take a biometric photo for a passport and even withdraw money from an ATM.
The quick-service area is for those services, not requiring more than 5 minutes. This can include the collection of passports, ID cards and documents certified by Apostille.
The long-service area is for services that take longer than 5 minutes. For example: an application for a passport, registration of enforcement documents and documents related to property or company registration.
The open space interiors, comfortable waiting areas and a children’s corner, combined with qualified, competent and friendly staff highlights the emphasis that has been placed on a customer-friendly environment and service.
The Best of the Best
The introduction of Public Service Halls is an example of how Georgia is taking the best of the best ideas in the delivery of public services to improve the lives of its citizens. High quality service and customer friendly environment combined with stunning modern architecture make these Halls a model of public service excellence.
Georgia’s reforms to public services have gained international recognition. On June 26 2012, in New York, Georgia’s Ministry of Justice received an United Nations Organization award for Improvement of Public Services. Georgia is the first country not only within the region but in the whole post soviet space which has gained such recognition.
Photo Gallery of Several Public Service Halls Under Construction